Shipping & Returns

Shipping Details

  • Free Shipping across Pakistan on all orders.
  • All customers orders are fulfilled by Sanitario via PostEx and Call Courier Logistics ensuring hassle free delivery and returns.
  • Upon order confirmation through call, you will be provided with a tracking ID to track your order status. 
  • Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
  • Delivery time is between 2 to 5 business days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.
  • We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.

Returns, Refunds & Replacement Details

We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 14 Days of purchase for a refund or an exchange.
  • Change of mind is not applicable
  • Please return goods and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. Trax Logistics courier or any registered post on his own expense to our address. 
  • Delivery Charges will not be refunded which in most cases is Rs. 250.
  • Refund is processed in the form of Bank Transfer, Easy Paisa or Store Credit.
  • Refund requests will be processed within 2 working days after receiving the return products.
  • Replacement deliveries are charged at around Rs. 250. The charge is purely to cover the courier charges for the 2 way delivery.
  • The customer will have to pack it in the packaging it came in or as near to it possible. Rider will collect the old parcel and will give you the new parcel.
All returns should be sent to our warehouse:
A-559, Ground Floor, Block 3 Gulshan e Iqbal Karachi


For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (+923244699721) or Email (

Sanitario's team believes in providing great services to our customers by making sure that they are served in the best way possible. 

On the time of delivery if the package is clearly damaged or the flyer/box seal is broken then please do NOT accept the package.

Perishable items or items that have been damaged during use or are not in the same condition as you received them are NOT valid for return/refund.

Pricing Policy

Prices on the website are subject to change, as received from manufacturer(s), without any prior notice. They can also change if certain discounts/coupons expire.